HERE TO HELP
Let's get your
home connected.
If something isn't working as expected, email us. A model number and a short description of what you tried usually help us get to the answer faster.
EMAIL SWITCHROOM SUPPORT
privacy@mayanlabs.studio
Support is provided by Mayan Labs LLC. Please don't include your Wi-Fi password or other sensitive information in your email.
Quick answers
Why can't Switchroom find my Wemo?
Make sure the iPhone and Wemo are on a network that lets them communicate. Guest Wi-Fi isolation, separate VLANs, or access-point client isolation may block local discovery. Check that the Wemo is powered and online, then try scanning again.
Does Switchroom need a cloud connection?
No Switchroom account or Switchroom cloud is used for device control. The app communicates with supported Wemo devices on your local network. Internet access is not used for remote control.
Will my timer keep going if I close the app?
For compatible devices, yes: the one-time outlet countdown or dimmer fade is run by the Wemo itself after the device accepts the command. Availability depends on the model and firmware.
How is my Wi-Fi password handled during setup?
When using the supported setup flow, the password is encrypted with a device-specific key and sent directly to that Wemo through its temporary local Wi-Fi connection. Switchroom does not store the password.
Does Switchroom work with every Wemo?
No. Device discovery and feature support depend on the Wemo model and firmware. See compatibility notes before purchasing.